Password Reset Issue

[akhilesh0598-source]

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Hello GitHub Support,

I am unable to access my GitHub account because I forgot my password. When I try to reset it using my email akhilesh.chaurasiya0598@gmail.com, I get this error:

"That address is either invalid, not a verified primary email or is not associated with a personal user account. Organization billing emails are only for notifications."

My username is akhilesh0598. This is the email I used to register the account.

I created this new account just to ask for help. I’ve seen others discussion say only GitHub team members can fix this issue.

Please assist me in recovering my original account as soon as possible.

[rootsom]

Hi there,

It looks like you're trying to recover access to your original GitHub account (username: akhilesh0598) but are getting an error when attempting to reset your password via your email address.

The error message:

"That address is either invalid, not a verified primary email or is not associated with a personal user account. Organization billing emails are only for notifications."

usually means one of the following:

The email you're entering isn’t linked to your GitHub account (maybe a typo or it was changed).

The email exists but is not verified, so GitHub doesn’t allow a reset.

The email is associated with an organization rather than a personal user account.

✅ What you should do:
Since only GitHub Support can handle account recovery, here’s how to contact them directly:

Go to: https://support.github.com/contact

Select “Account Recovery”.

Include this info in the message:

Your GitHub username (e.g., akhilesh0598)

The email address you think is connected to it

A brief explanation (like you wrote above)

You can also mention that you created a temporary account just to reach out.

GitHub Support may take a few days to respond, but they do handle these requests privately for security reasons. Just make sure to check your inbox (and spam folder) for their reply.

Hope this helps—and good luck getting your account back!